Terms & conditions
By visiting the website from time to time you are hereby agreeing to the terms & conditions of use. These are subject to change without notice.
We champion quality and thoroughly check every garment before shipping. Returns are only accepted due to suspected fault within a 28 day period from the date of shipment. We cannot accept returns on the basis of sizing as everything is made to order and therefore we strongly suggest carefully referring to the size guide before completing any order. For any returns outside of the UK, all should be sent to us via a trackable postage service, as we are not liable for any loss or damage to the products whilst in transit. Before returning a parcel, please contact us at firstname.lastname@example.org and request a printable return form. Please ensure you fill out and enclose the return form inside the return parcel. All original goods must be returned carefully packed in original packaging. We cannot cover the postage and packaging costs of returns from outside of the U.K.
Notification of Sale
Once placing an order, you will receive confirmation via email. This signifies the commencement of a contract between you the customer, and us the seller.
We will use the email address provided by you in order to contact you regarding your order.
All personal information supplied to us is strictly private and will never be shared with any third party. Your payment information goes through the ‘Wix payments’ service and therefore if confidential between you and the secure provider.
Please note* that all products are made to order and therefore are all unique products and may vary slightly. The picture on the website illustrates what your product will look like and often is only a visual representastion of what you will receive. We work tirelessly to ensure continuity and consistency among our product catalogue displayed and the products actually provided.
We are based in the U.K and work to a ‘made to order’ model. Therefore sometimes it can take 14 days or more to ship an order, unless the timeframe of delivery is stated within the product description (for example ‘delivered by christmas’). If the product takes lomger than the specified 14 day shipping, you will be contacted and made aware of the shipping date.
*Please note that some items start production once your order has been placed. For this reason, if there is any delay with your order, you will be contacted and notified of the expected delivery date.
**Please be aware that customers outside of the UK and EU may incur additional customs duties or taxes or other customs requirements. Any such customs duties or taxes may be significant and so please ensure you confirm the position before placing your order. We are not responsible for any such customs duties, taxes or requirements, nor are we responsible for any parcels returned for unpaid customs duties or taxes or non-compliance, and we will not issue refunds under these circumstances. If you have any other delivery questions you can contact us here or at:
INTERNATIONAL SHIPPING ALWAYS TRACKED AND SIGNED (5-10 DAYS)
DOMESTIC SHIPPING ALWAYS TRACKED (5-10